Communication Skills

By the end of this program, you should be able to:

• Define communication, perception, and self concept.
• Explain what diplomacy is and why it is important.
• Describe what body language is and how to effectively use it to improve relationships.
• Discuss the importance of word choice and how words can mean different things to different people.
• Rephrase blunt communication into language appropriate for an office environment.
• Explain how tone affects how words are understood.
• Use tactics to handle, criticism, disagreement, and rejection.
• Effectively use questions to gain better understanding and to persuade others.
• Employ listening techniques.
• Improve written communication.
• Use proper email etiquette.

Module 1 – What Is Communication?

Module 2 – Nonverbal Communication

Module 3 – Verbal Communication

Module 4 – Questions, Questions

Module 5 – Listening

Module 6 – Symbols and Written Communication