Customer Service Excellence - An Online Training Course

Good customer service is basic good business – but is yours where it needs to be? Are you at risk of losing business because of “gaps” in your service to clients? It might be time to review your customer service practices to make sure you are at the top of your game. One of the primary reasons people choose (or choose to stay with) an insurance provider is the quality of the service they receive. To guide you in that effort, CEU.com is introducing a course entitled Customer Service Excellence.

This is a non-continuing education course (no credits earned/given) that is designed for insurance professionals who want to improve their customer service proficiency. It is especially useful for administrative employees such as receptionists and customer service reps, but is equally beneficial for producers and adjusters  - anyone who has regular, one-on-one contact with clients and non-clients. These employees must maintain a high level of customer service skill, and this course will help to keep those skills sharp.

Course Objectives
Customer Service Excellence was developed by CEU.com and Business Training Works. By use of illustrations, examples and streaming video at this course’s conclusion, students should be able to:

1. Describe exceptional customer service and identify the benefits of great customer service.
2. Recognize barriers to the delivery of outstanding customer service.
3. Recognize and adapt to specific customer behavior styles.
4. Demonstrate how to measure customer satisfaction levels and take corrective action if needed.
5. Learn techniques for dealing with angry or upset customers.
6. Develop a personal action plan to improve customer service skills.

Program Overview
What is good customer service?  How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service?  Does attitude count?  What is the best way to handle difficult customers?  What techniques can be used to reduce customer service stress?  Find out the answers to these and other important customer service questions during this information-packed course.  Students will learn what exceptional service is, how to project a customer-friendly image, and how to handle demanding customers.

This course is available 24/7 and is self guided. This means that the student controls when the course is taken, the learning process and time it takes to complete it. It offers accountability as an exam must be passed to receive a Certificate of Completion. If the student fails the exam, it is available to take again the next day at no additional charge. The student can take the exam as often as needed.

About CEU.com: www.ceu.com
CEU.com is an online continuing education provider offering insurance license holders and adjusters convenient, engaging and superior quality CE.  A Yale University spin-off founded in 2000, CEU.com continues to satisfy its customers with the best in online insurance continuing education. CEU.com courses are approved for insurance and adjuster CE credit by the insurance departments in all 50 states, and the District of Columbia.

About Business Training Works: www.businesstrainingworks.com
Business Training Works is a full-service training and consulting company. Since 2000 the company and its network of consultants has worked with hundreds of organizations throughout the world to improve soft skills such as customer service, business etiquette, communication, diversity, negotiation, sales, and leadership.

Price - $80 paid by credit card or check
(Select No Credit/Personal Development as your Category when registering.)